Refund policy

We do not accept returns for personal reasons or a change of mind.

For defective items, email dailystore.tokyo@gmail.com before returning the item. Please have your receipt or other proof of purchase ready when contacting us.

Return defective items with return postage payable by the shop on receipt. We do not send return shipping labels. We will provide the return address and instructions when you contact us. We cannot accept items sent back before you request a return.

If you have questions about returns, please email dailystore.tokyo@gmail.com.

Damage or problems
Please check your items when your order arrives. Contact us promptly if an item is defective or damaged, or if you received the wrong item. We will assess the problem and respond accordingly.

Exchanges
Please email us in advance to discuss an exchange.

Refunds
We will notify you once we have received and inspected the returned item, and let you know whether the refund is approved. If approved, the refund will be made automatically to your original payment method within 10 business days. Your bank or credit card company may take additional time to process and post the refund.
If more than 16 business days have passed since we approved your return, please email dailystore.tokyo@gmail.com.